Refund policy

Return and Refund Policy

At Sowany Essential Home, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a flexible and fair return and refund policy. Please carefully read our policy below:

Returns:

• We accept returns within 24 hours from the receipt of the product.
• Returned items must be in their original, unused condition with all original tags and packaging intact.
• The customer is responsible for covering the return shipping costs unless the product is defective or damaged during shipping.

Return Process:

• If you wish to return a product, please contact us at sowanyessentialhome@gmail.com to initiate the return process.
• We will provide you with the necessary instructions and return address.
• Once we receive and verify the condition of the returned product, we will process your return request within 5-7 business days.

Refunds:

• Once your return is approved, we will issue the corresponding refund.
• The refund will be processed using the same payment method used in the original purchase unless otherwise agreed upon.
• Please note that the time it takes for the refund to reflect in your account may vary depending on the payment method and provider's policies.

Exceptions:

• Some products may be excluded from our return policy due to hygiene or safety reasons. These products will be clearly indicated in the product description and cannot be returned unless they are defective.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us. We will be happy to assist you and ensure you have a satisfactory experience at Sowany Essential Home .